Terms of service

1. About these terms

Growth OS is operated by Fronteira Sapiente, Lda. (NIPC 518 349 721), Rua César de Oliveira n.º 4, 2845-233 Amora, Seixal, Portugal, under the brand (im)possible pixel ("we", "us"). These terms apply to every business that uses Growth OS or its client portal ("you").

You use Growth OS as part of a service agreement with us. That agreement sets the scope, fees and duration of our work. If it conflicts with these terms, the agreement prevails.

2. Who can use Growth OS

Growth OS is for businesses, not consumers. Access is by invitation only, after a service agreement is signed. Each business sees only its own brand.

3. What Growth OS does

Growth OS helps our team analyse your brand, plan your marketing, prepare posts, videos and ads for your approval, run your campaigns and report on results. Features may change as we improve the platform. We will not remove a feature your agreement relies on without telling you first.

4. Your account

• Keep your sign-in details private and tell us straight away if you think someone else has used them.
• You are responsible for what is done with your account, including approvals given in the client portal.
• You can ask us to add or remove people from your account at any time.

5. Connecting your accounts

• When you connect an account (for example Google Ads, Search Console, Analytics, Business Profile, Meta, TikTok or LinkedIn) or give our team access to it, you authorise us to use it within the permissions you granted and only to provide our service.
• You confirm that you have the authority to give that access.
• You can remove our access at any time, in the platform's own settings or by asking us. Some features will stop working without it.
• Each platform's own terms and policies also apply to your use of it.
• Ad spend is billed to you by the ad platform, separately from our fees.

6. Your approval

• We publish a post, video or ad only after you approve it, in the client portal or in writing.
• New campaigns are created paused. They start only after you approve the budget, and we keep spending within the daily and monthly limits you approved.
• Before approving, check that the facts, prices, offers and claims in each piece are correct. Once you approve it, the content is yours to stand behind.

7. Your content

You keep all rights to the material you give us: logos, photos, videos, texts and data. You give us permission to use it only to provide our service to you. You confirm that you have the rights needed for us to use it, including the consent of any person who appears in it.

8. Our platform and the work we produce

Growth OS, its software, templates and methods belong to us. The posts, videos, ads and reports we produce for you can be used by you as set out in your service agreement.

9. AI-assisted work

Growth OS uses AI models to help draft plans, texts, images and reports. A person on our team reviews them before they reach you, and you approve them before anything is published. We do not use AI to create images or videos of real people or of your premises.

10. Acceptable use

You will not use Growth OS to promote anything illegal, deceptive or harmful, to make claims you cannot support, or to break the rules of the platforms we publish on. We may decline to publish content that would do so.

11. Results

We work to improve your results, but we cannot guarantee any number of visits, leads, bookings or sales. Results also depend on your market, your offer and decisions made by the ad platforms.

12. Liability

To the extent the law allows, we are not liable for indirect losses, such as lost profits, or for problems caused by third-party platforms, and our total liability under these terms is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

13. Suspension and ending

• We may suspend access if these terms are seriously breached, or to protect the security of the platform, and we will tell you why.
• When our agreement ends, we disconnect your accounts and handle your data as described in our privacy policy. Within 30 days you can ask us for a copy of your material and of the reports we delivered.

14. Confidentiality and data protection

We keep your business information confidential and use it only to work for you. How we handle personal data, including data received from Google APIs, is set out in our privacy policy and, where we act on your behalf, in our data processing agreement.

15. Changes

We may update these terms. We will tell you about important changes at least 30 days before they apply. If you do not agree, you can end the use of Growth OS under your service agreement.

16. Law and contact

These terms are governed by Portuguese law. Any dispute will go to the Portuguese courts that have jurisdiction under that law.

Questions: [email protected] · Fronteira Sapiente, Lda., Rua César de Oliveira n.º 4, 2845-233 Amora, Seixal, Portugal.